Support

We are a small team and we read every email. Write to hello@iraady.com and tell us what you were trying to do. We usually reply within two working days.

Common questions

I forgot my password. Use Forgot your password on the sign-in page. Email must be set up on our side for the link to arrive; if you do not get it within a few minutes, email us from your account address and we will help.

The QR tag does not open. Check that the emergency page is switched on for that pet (pet, then Emergency passport), and that the code on the tag is the latest one. If you made a new code, the old tag no longer works. Print a test and scan it before trusting it.

My sitter cannot open the link. The link works only between the start and end times you set, and stops when you switch it off. Open Pet sitters to see its state. For safety, a link is shown only once when you create it, so if it was lost, switch it off and create a new one.

Reminders did not ring. Medicine reminders are notifications from the phone app. Make sure notifications are allowed for PetCare Pro in your phone settings, and that battery saving is not blocking them. The Today page always shows doses still to give.

I want to change or stop my plan. Email us from your account address. Online payment is being set up, so plan changes are done by hand for now.

I want to delete my account. Settings, then Delete my account (web and phone app). It erases everything straight away. See Delete your account.

Not a vet

PetCare Pro cannot give medical advice. If your pet seems unwell, call your vet or an emergency vet right away.

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